How can we help?
17 answers to the things people ask us most.
Getting started
Finding roommates & places
- iPhone & web
Update your search location
Change the city Roomie searches around, and how far it searches. These are the two settings behind "why am I not seeing anyone near me?".
- iPhone & web
Choose whether your feed shows rooms, roommates or both
Use Listing types in Feed Settings to see places to live, people looking for a roommate, or both.
- iPhone & web
My feed is empty
Widen your search radius and clear your filters so people start showing up again.
Your profile
Listings
- iPhone & web
Post a room or apartment listing
Put a room, apartment or house on Roomie so people searching your area can find it and message you.
- iPhone & web
Edit, hide or delete a listing
Change the rent, swap the photos, take a listing down while you think about it, or remove it for good.
- iPhone & web
No one has messaged me about my listing
What we recommend when a listing has been up a while and nothing has come in, and what to check if it stays quiet.
Messaging
- iPhone & web
Message someone on Roomie
How to start a conversation from a profile or a listing, how many new chats are free, and what Roomie Pro changes.
- iPhone & web
Hide or archive a conversation
Clear a conversation out of your Messages list, find it again under Archived, and move it back when you want it.
Account & billing
- iPhone & web
Manage or cancel Roomie Pro
Check when Roomie Pro renews, what it costs, and how to change or cancel it. Where you do that depends on where you subscribed.
- iPhone & web
Request a refund
How to ask for money back on a Roomie Pro subscription or a Boost, and who to ask depending on where you paid.
- iPhone & web
Delete your Roomie account
Permanently delete your Roomie account. Cancel Roomie Pro first, because deleting your account does not stop the subscription.